If, for any reason, you are unsatisfied with any product, you may return it for a full refund (less shipping and handling) within 30 days of the original purchase date.
To return an item, please contact us either via email at countryprimitives@myfairpoint.net or call us at 603-487-3599 and let us know which items you will be returning, as well as the original order number. You may ship the product to us via any carrier to: Country Primitive Gatherings, 70 South Hill Road, New Boston, NH 03070
If you paid by credit card or PayPal, we will credit your account upon receipt of the item. For orders paid by cash, check, or purchase order, we will issue you a refund in the form of a check once we have received the item from you.
Custom Orders: Should you feel it necessary to return any item you received that was custom made here by us at CPG; the same policy applies UNLESS a proof was received and approved prior to your payment.
Damaged Items: If an item is received that is damaged. Please try to take a photo of the package (if possible) as well as the item. If not, please email us a full description of how the item was received including packaging condition. This helps us when we file a claim with our shipping carrier. The item(s) will be replaced at no additional charge to you as long as the item is still available. If the item is not available; we will issue a full refund of the damaged items.
